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Mel Time:27/04/2024
Q: I’m trying to order ZG24118 in red with my prescription I’ve submitted it’s not allowing me to Please advise
A: Hi Melanie,Thank you so much for choosing zeeglasses We already updated this frame and now they could be fill in the prescription, Please kindly try again,thank you so much
Laura Toby Time:18/04/2024
Q: I would like an update on my order?
A: Hi Laura,we checked the parcel now is in transited to the destination by USPS,you will received them in Apr 20th,thank you .------2024-04-18 03:16 TUCSON AZ DISTRIBUTION CENTER, Departed USPS Regional Facility -> Your item departed our USPS facility in TUCSON AZ DISTRIBUTION CENTER on April 18, 2024 at 3:16 am. The item is currently in transit to the destination.
Marcia A Johnson Time:09/04/2024
Q: Hello just received all 5 of my glasses however 1 of the frames is already missing a rhinstone. Please advise because that was the one I wanted most!!!! Thank you
A: Hi Marcia,could you please tell us which frame,we will send you the missing rhinestone,thank you so much for your help. our email us support@zeeglasses.com
catherine szura Time:21/02/2024
Q: when will i receive my glasses
A: Dear catherine  You have an order  2024020893156  and have not finished the payment   May I know if you have any questions during payment ,if yes ,please kindly let me know , support@zeeglasses.com Please check the email we replied you,thank you.
DeVonne Givens Time:16/02/2024
Q: I have ordered and paid for glasses express. I have not received my glasses yet. It’s been since the end of January. On your site the order status has that they have been sent out. When I check the UPS tracking number you sent, it says that number cannot be found. I need my glasses now. You need to check on your end to see what the problem is with the UPS tracking number you have listed and find out where my glasses are or send me another pair or something.
A: Dear DeVonne, We checked your glasses have been delivered,please kindly check the email.thank you.
Judith B Saffron Time:15/02/2024
Q: Dear Zeeglasses, I have had a bit of damage to my right eye and a change in a new prescription by my surgeon My right eye has a lens and astigmatism problem. When I try to employ it in the Bi-focal catagory graph, I don't know how to do it. Can you fill a prescription that says this? My surgeon says it is for one pair of glasses. Sph Cyl axis add Distance (R) -1.25 +1.00 090 +2.50 20/20-3 (L) -0.50 Sph +2.50 20/20 I do not know what Sph means but I'm assuming Cyl & Axis for the left eye means no changes?? Also did not know where to put the distance numbers in the prescription graph. Can this be done in your glasses? Thanks, Judith Saffron
A: Dear Judith B Saffron,We could process your new prescription glasses,you could fill in the prescription like below picture,thank youPlease feel free to contact us when you have any problem. Sphere(SPH)  Cylinder(CYL)  Axis(AXI)  Addition(ADD)  OD - Right -1.25 +1.00 90 +2.50 OS - Left -0.5 0 0 +2.50 Please check the email we show you how to fill in the prescription,thank you .
Doll Time:24/12/2023
Q: I paid for express delivery but there’s no tracking showing when I click track order
A: Hi friend.the parcel now is in transited to the destination,you will received them soon,please check the link ,thank you so much. https://www.ups.com/track?loc=en_HK&requester=QUIC&tracknum=1Z00F5V50477382386/trackdetails
Betty Doll Time:19/12/2023
Q: 2023121593665 Order number. How long until post please! I ordered three days ago. Thank you.
A: Hi Betty,The glasses are processing,they will be finished and sent out today Later we will email you the tracking label thank you
April HUD Time:13/12/2023
Q: I can’t find my order When will it be delivered
A: Hi April,We checked your glasses was sent in Dec 9th,now they are in the flight to USA,then they will be transited by USPS.We will keep in tracking of your parcel everyday.thank you .
Please cancel order! Time:12/12/2023
Q: Hello! When I placed the first order # 2023121264955 I thought it did not go through it was rejected on my computer. I placed the order again, and added more glasses. Please process order #2023121211213 Total was $543.96 Please CANCEL ORDER #2023121264955 and please refund me the money for this order in the amount of $407.22 THANK YOU!
A: Hi friend,we already help you solve the problem by email,please check,thank you so much.
Deborah Gallo Time:05/12/2023
Q: I'm trying to order two pair of glasses,the BOGO won't work.
A: Hi  Deborah Gallo,Could you please tell us your order amount ,we will send you the discount code .thank you 
Teresa Wendorff Time:28/11/2023
Q: The order number 2023112634384 still seems incorrect as that is a frameless frame with glitter that can only be ordered in 5 colors. We were asking for a custom order where the lenses have no color. I read the note to my sister and she asked me to find out for certain if those lenses will be pink and mine yellow as those were the lightest colors available and then no tint on them or if they will be custom lenses done in clear and no tint or color at all which is what we want.
A: Hi friend Your two pairs of the glasses are all clear lenses,when you fill in the prescription ,the 4th step is lenses color,all the two pairs are "no tint",so they are clear lenses,just the glitter are yellow or pink,the glitter color will be same as the picture,the lenses are all clear,thank you
Teresa Wendorff Time:26/11/2023
Q: Is it possible to get both pairs on order number 2023112634384 with clear lenses instead. We would like to change our order to clear lenses if so. There was noplace to put notes on the order page. If you have already started then leave the order as is. We ordered them yesterday afternoon.
A: Hi Teresa ,The two pairs are processing and the lenses are all clear as you choose the lens color is "NO TINT",please check the email reply.So all the two pairs are clear,they are not tinted.thank you
Michele L Robinson Time:24/11/2023
Q: I want to order 10 pairs of glasses and the total is $1,036.90. When I apply the BOGO Discount it only gives me $291.00 off. That isnt Buy 1 Get 1 Free. 1,036.90 ÷2 = $518.45. Can you please assist me in figuring out the discount credit?
A: Hi Robinson,Could you please submit the order,we will check them for you Maybe you add the glasses in cart before which already have frames discount You could replace the order and try again Also you could use this code which is $518.45 OFF,thank you r8dgNQ
Teresa Wendorff Time:22/11/2023
Q: Can you use the BOGO on 2 different Rx's? I want to get a pair for myself and a Christmas present for my sister.
A: Hi Teresa,Yes, you could choose any lenses and fill in any prescription,the BOGO are also available thank you
Teresa Wendorff Time:19/11/2023
Q: ZG23329 Sherie is the frame that I wanted to know about, if it could be done in a clear or if it can be tinted gradient orange over the pink or yellow.
A: Hi Teresa,Yes,the frame ZG23329 could be made in clear lens.the 4th step is the lens color,you could choose clear or other tinted color also you could email us and tell us the color you would like,we could customized them for you.thank you
Danielle L Time:15/11/2023
Q: I want to put the promo code BOGO but the promo box will not work.
A: Hi Danielle,Maybe you add the glasses in cart before so that the discount is useless.You could reorder the glasses and try again If still not,please do not worry,after you finish the payment,we will refund you. you could place the order first thank you
Kathleen McGill Time:15/10/2023
Q: Do you fill bifocal thumbprint prescriptions?
A: Hi Kathleen McGill,We could process bifocal standard lens, bifocal blue block lens and bifocal tinted lens,bifocal photochromic lens.May I know if you would like these lens?thank you ,Please feel free to contact us when you have any questions.
Teresa Wendorff Time:14/10/2023
Q: Is the Elissa frame ZG23286 white or clear? The picture looks like the frame is clear.
A: Hi Teresa Wendorff,The frame ZG23286 is clear color.
Cindy Time:12/09/2023
Q: Do you all have the option to try on the glasses online before purchasing
A: Dear Cindy,we are sorry that have not now.
Renee Midden Time:09/09/2023
Q: I want to order Angela ZG23126 just as nonprescription 2.00 readers but I can't figure out how to do that. Can someone PLEASE help me with this???
A: Hi Renee Midden ，reading glasses are also prescription glasses,please click "select lens"and choose "reading glasses" ,then fill in +2.00 in both OD and OS ,all fill in PD 60,please check the email. If still can not,please do not worry,we will help you place the order,thank you.
Sandra Thorpe Time:14/08/2023
Q: I placed an order and wanted to when will my order be here.
A: Hi Sandra Thorpe ,We checked your glasses will be finished and send tomorrow.Later we will send you the tracking label.Thank you
Laura Time:25/07/2023
Q: My PD Right eye is 25.50? The option is not available?
A: Dear Laura,Thank you so much for choosing zeeglasses.Our PD range is from 54-79.Your right PD is 25.5,when you place the order,you could choose 27,then tell us the order number.we will updated the PD 25.5 for you by hand,thank you.
Janet Burenheide Time:11/07/2023
Q: Is there a way to pay without PayPal?
A: Dear Janet Burenheide,Thank you so much for choosing zeeglasses. Paypal also could pay by credit or debit card ,please see the picture we emailed you,thank you
Jorge De la Roca Time:16/06/2023
Q: How come mens eyeglasses are not as cool as women's? Like Cateye Glasses ZG20369... I would love some skulls on my square nerd glasses.. make it happen!!
A: Hi Jorge De la Roca,How about this skull frame which is for men, ZG20376 and ZG20370. We could customized and design the glasses for you,thank you https://www.zeeglasses.com/goods/475.html https://www.zeeglasses.com/goods/469.html
Shannon Time:27/05/2023
Q: ZG20568-pink What is the lense tint color in these frames? I want to order them, but I want the same color shown on the glasses.
A: Hi Shannon,We could tinted the lens same color as the picture.When you place the order ,you could choose any tinted color,after we received the order,we will updated the lens color by hand.thank you .
Katrina Time:05/05/2023
Q: Hello, I would like to make my purchase of two pairs of prescription glasses. I would like to make this purchase with out going through PayPal I just wanted to check out with my debit card. I don't want to add my card to pay pal. How can I place my order with out pay pal? Please let me know ASAP. I really want those glasses. I really appreciate your help. Sincerely, Katrina Martin
A: Dear Katrina, Please click " check out with paypal",then choose "pay with credit or debit card ",please check the email reply,thank you so much.
Katrina Martin Time:21/04/2023
Q: Hello, I'm trying to put in my prescription to order glasses. I have No PD with this prescription. It won"t let me upload my new prescription. I need to order my glasses. Can you please help me with this matter? ZG22382
A: Hi Katrina Martin，We checked your last order PD is 34 right and 34 left.You could fill in this number,thank you.
heidi scott Time:07/04/2023
Q: i am ordering reading glasses. On your prescription section it asks for the PD range. I'm not sure what to put. I have a listing for binacular PD as distant 58.0 and near 55. Neither left or right is specified. Thank you, Heidi
A: Dear heidi scott，When you order reading glasses,please fill in PD 55，thank you.
L M Williams Time:28/03/2023
Q: Hello, I attempted to place an order last night for 2 pairs of glasses. However, It did not appear that the order went through. I haven’t received a confirmation email or get any type of bill. The two pairs of glasses were ZG19056, color (Other) and ZG22332 red. I HAVE BEEN CHARGED $36.67 FOR THE TWO PAIRS OF GLASSES. Please let me know if the order was received and when is the estimated time of delivery. Thanks you.
A: Hi friend,we have received your order,they will be sent out 2 days later,later we will received the tracking label,normally the standard shipping time is 12~22 days,thank you.
Betty Doll Time:04/01/2023
Q: ORDER No.: 2022123056236 Could you let me know when my order is due to be shipped please?
A: Hello Betty,We checked your glasses will be finished and sent out today.Later we will email you the tracking number.Thank you.
Michele Robinson Time:25/11/2022
Q: Hello my name is Michele. Just now on 11/25/22 I accidentally paid for glasses I was thinking about ordering. I think I canceled it but Im not sure. The order number was: #202211256103 Can you please cancel this order Thanks
A: Hello Michele Robinson,order 2022112565103 already canceled,the payment do not finished ,thank you. Your other two orders 2022112505467 and 2022112591039 are processing.thank you so much .
Pamela Wills Time:03/10/2022
Q: I placed an order on 9/29/2022 and my account does not show any reflection of that order?
A: Hello Pamela,we have emailed you,please check it ,thank you.
Starlia Phillips Time:02/10/2022
Q: I just ordered my glasses, but the discount does not show up on the payment.
A: Hello Starlia,We have received your order 2022100208531 and your glasses amount is $102.64, you used the $3 and $15 discount,so your paymemt is $84.64,Please kindly check,thank you
Martha Time:21/08/2022
Q: Hi There, the prescription I got from the optician it states that my ADD is 0.00 but the prescription page on your website won't let me continue if I do not add a value here- is there any way to override this on the website or should I just put it in additional comments on the order once it is placed? Thank you
A: Dear Martha,if your ADD is 0.00,please kindly choose single vision or reading glasses.Also please email us your prescription to us ,we will help you fill in the prescription ,thank you .our email is support@zeeglasses.com
Crystal L Moore Time:25/07/2022
Q: My shipping address is incorrect for my order
A: Hi dear ,we just email you ,please kindly reply us the correct shipping address ,we will updated it for you ,thank you
Carol Time:17/07/2022
Q: Order number 2022070746216 I have had no emails saying order successful but have paid. Can you check for update please
A: Hi dear,yes,We have received your order 2022070746216 and the glasses already finished today.Later we will email you the tracking number.thank you
Sam Hargreaves Time:15/07/2022
Q: Do u deliver to UK? And will it change to pound sterling at checkout ?
A: Hi dear .Yes ,we could ship the glasses to UK and normally we accept the payment by dollar.thank you
Kelsey Chubb Time:02/07/2022
Q: Can we get frame ZG18031 in a plain clear lens instead of a tint? Or possibly even a photochromatic lens? Thank you!
A: Hi dear ,yes ,the frame could be plain clear lens and photochromic lens ,please click select lens and choose non-prescription lens ,then you could choose the lens no tint or photochromic lens ,thank you
Teresa X Wendorff Time:21/06/2022
Q: Are either of these available with clear lenses: Kelly or Browline. Just clear, no tint progressives??
A: Hi dear ,the frame could be made of tinted prescription glasses ,please click "select lens " fill in prescription ,the 4th step is lens color ,if you choose no tint ,the lens will be clear ,if you would like tint ,you could choose the color ,please check the picture which we emailed you ,thank you .
Samantha Time:17/06/2022
Q: Hello! I have a question. I wanted to know if you could make these Cateye Glasses ZG20369, in to prescribed sunglasses.
A: Hi dear ,Yes ,we could made 20369 in to prescription sunglasses.Please click "select lens" ,fill in prescription and choose the tinted color in 4th step.thank you
Order: 2022060910382 Time:15/06/2022
Q: Hello just wanted to check on the status my order. Thank you
A: Hi dear ,we checked that your glasses will be finished and sent out today ,later we will email you the tracking number ,thank you .
Order #2022052559812 Time:05/06/2022
Q: Hi When will this item ship
A: HI dear ,we are sorry for the delay ,the glasses will be sent out today ,later we will email you the tracking label,thnak you so much
Linda Copper Time:18/04/2022
Q: I would like another pair of the same glasses they fit perfect but I. Forgot the perdition how do I check do you keep a recorded
A: Hi dear ,the frame of your order is ZG20628,this is the link ,thank you https://www.zeeglasses.com/goods/646/9675
Teresa Wendorff Time:17/03/2022
Q: I didn't get an answer but maybe the question did not get through or perhaps covid lockdowns have affected things so there is going to be a delay. If that is the case can you put something up on your website so we will all know to wait. If that is not the case please check on 2022031101605. Thank you. I wish we would try to combat the virus like China does. I saw some young people the other day walking for exercise but with oxygen tanks. Hope you are successful in beating it back!
A: Hi dear，Thank you so much for choosing zeeglasses.We checked that your glasses are processing ,we are sorry for the delay as the lenses are customized and the lenses are cutting by handmade.We checked that they will be finished and sent out in March 21th ,After send out ,we will email you the tracking label.Thank you so much ,dear friend ,and hope everything could be fine.
Teresa Wendorff Time:11/03/2022
Q: I ordered today but the amount doesn't show the $15 discount and the $3 first order discount. Order # 2022031101605. Ordered through Paypal. The total came to 134.80 according to the order copy but it should have been 116.80. Can you check it? I will need an invoice for my insurance company to reimburse me. The site doesn't quite print out correctly. Is there a way you can email me the invoice? Thank You. Glasses site very nice. Please do nice job and I tell friends so more customers. Hope they turn out really pretty. Please keep the tint light enough to use indoors.
A: Hi dear ,we have sent you the invioce by email ,please kindly check and thank you so much for sharing zeeglasses
Lisa Time:08/02/2022
Q: What is the difference between your "frame only, no rx", and your "nonprescription ". I want to buy glasses to wear for fashion, but don't want glasses that have nothing in the lens area.
A: Hi dear,If you choose frame only ,the lens will be clear or tinted lens same as picture,If you choose non-prescription ,the lenses will be clear or you could choose any tinted color from the picture you would like.thank you
Gail Time:06/12/2021
Q: I paid for glasses last night and don't $23.83 can't find my order it charged my PayPal account.
A: Hi dear ,we already received your order 2021120449588 and they will be sent out today ,later we will email you the tracking label ,thank you
Sharita Lamb Time:29/10/2021
Q: Also I wanted ombre tint as well like it the pictures. I would like my glasses to have the same tint as in the pictures with my current prescription
A: Hi dear，When you place the order ,you could choose any tinted color ,then you could email us which frames you would like to change the lens primary color，When we process the glasses ,we will change the correct tinted color for you.thank you
Janea C Stemmons Time:25/10/2021
Q: Hello, I'm trying to select lens primary color for a pair of glasses you have tinted in the picture but that option isn't available when I go to select it
A: Hi dear ,Could you please kindly tell us which frame ,we will change it for you .also you could place the order first, when we process your glasses ,we will change the tinted color thank you so much
Andrea Time:20/10/2021
Q: Is there a special offer/coupon for new customers?
A: Hi dear ,you could register our membership and you will get $3 OFF for your first order ,thank you
Lakida Behanan Time:13/10/2021
Q: Checking on my order 2021100999232
A: Hi dear,we checked that your glasses will be finished and sent out today ,later we will email you the tracking number ,thank you
Terri Mendez Time:15/09/2021
Q: I'm wanting these just for when I'm reading at night. I don't wear glasses I wanting to get the skull in 150
A: Hi dear, When you choose the lens,please click "reading" and then fill in the prescription,for the detail photo show we have email you ,please kindly check ,thank you so much
Silveria Time:07/09/2021
Q: Can you tell me the name of the tint for SKU: ZG21217-brown pictured here: https://www.zeeglasses.com/goods/887/11133.html?
A: Dear Silveria, When you choose the tinted color ,you could choose "lens primary color",We will tinted the color same as the picture,Thank you so much
Barbara Milne Time:06/09/2021
Q: I have made my order and filled in my address but I cannot get to checkout
A: Dear Barbara , Could you please take the screenshot to show us how you could not checkout.We will check it for you right now.thank you
Lori Time:04/09/2021
Q: I don’t want to use PayPal. How can you use my visa without PayPal?
A: Dear Lori, After you submit the order and click the "Paypal",then you could pay with credit or debit card.for the details we already sent you the email ,please kindly check ,thank you so much.
Order Time:02/09/2021
Q: I don’t see any links to,pay.. please help
A: Hi dear ,after you submit the order and you could finish the payment by Paypal ,Paypal also could pay by credit or debit card,for the details we have emailed you ,please kindly check ,thank you.
Changing payment method Time:02/08/2021
Q: Accidentally selected pay pal and now I can’t change it from PayPal to credit or debit what do I do to change it
A: Hi dear ， Paypal also could pay by credit or debit card。please kindly check your email which we show you ,thank you so much for choosing zeeglasses
Kimberly Williams Time:22/07/2021
Q: What are the Bluetooth glasses?
A: Dear Kimberly ,we are sorry that the bluetooth glasses have been sold out .
payment Time:11/07/2021
Q: Why can I only use PayPal to check out? Your website shows you offer regular credit card options, but at check out it only allows PayPal
A: Hi dear ,Paypal also could be pay by credit and debit card ,after you submit the order and click "check out with Paypal " ,at the bottom you will see Pay with credit or debit card,thank you.
SHEILA Time:08/06/2021
Q: i HAVE SELECTED 3 PAIRS OF FRAMES AND i WOULD LIKE THEM AS SUNGLASSES WITH SMOKE TINTED LENS. IS THAT POSSIBLE? ZG20533 ZG20500 ZG21163
A: Dear Sheila ,we checked that these threse pairs have original tinted lenses ,so please just choose frame only ,thank you
order 2021052007926 Time:25/05/2021
Q: Hello, The issue I am having is that PayPal won't allow me to add my FSA card which pays for my glasses. Do you have any other payment options? It is a visa card, so I can use most other payment services Thank you so much!
A: Hi dear ,we are sorry for bring you troubles ,we are adding the credit and debit card payment in our website now ,the time will be 7~10days ,after finished ,we will email you .thank you so much for your kindly understanding.
Cynthia Shuler Time:21/05/2021
Q: There is a typo in my order 2021052000716. All the glasses should be the same. The right one is -2.75 not a + 2.75. Please text me on my cell when you get this message. I understand you have many things to do so I try to keep my contact at a minimum.
A: Dear Cynthia,we have updated your prescription ,thank you ,please contact with us when you have any questions,we are glad to help you.
Kimberly Venerable Time:17/03/2021
Q: I'm checking to see if you received my email about the frames I want as a replacement ZG20109-brown for order number 2021031178200. I was sent an email saying the orginal frames I ordered were sold out (ZG20304-brown). Please let me know. Thank you.
A: Dear Kimberly,thank you so much for your reply ,we are processing ZG20109-brown,After finished and sent out,we will email you the tracking number,thank you.
Kage Time:27/02/2021
Q: Do you ever offer Buy On Get One Free?
A: Dear Kage,we are sorry that we do not have BOGO now,
Karen Leigh Huffman Time:20/01/2021
Q: Can I order frames only?
A: Dear Karen,yes ,of course,all glasses could be order frame only in our website ,thank you.
Angela Luhys Time:19/12/2020
Q: I ordered glasses, but haven’t received confirmation, and they don’t show up under the orders section of my account. The only thing I’ve gotten is a receipt from PayPal. What’s going on?
A: Dear Angela,we checked your order 2020121638992 and the glasses are processing ,they will be finished and send out tomorrow,after we send out ,we will email you tracking information,thank you so much.
Melinda Time:17/12/2020
Q: I don’t SEE a lens color option as I’m putting together my order. I don’t want tint...
A: Dear Melinda,after you choose the frame ,please click "select lenses" and then do step by step ,At the forth step, we will see the tinted color.thank you.
Audrey Time:20/11/2020
Q: Do you have transition lenses? I do not necessarily want to purchase prescription sunglasses.
A: Dear Audrey, We would like to confirm with you that if transition lenses is photochromic lenses which is clear indoor and tinted outdoor, Or Polarized lenses which is Glare-reducing, tinted lenses for sunglasses.thank you
Monica Time:07/11/2020
Q: Is there anyway to get progressives that are for far and near only without the line and no middle vision?
A: Dear Monica ,yes ,we have ,the lenses called Invisible bifocals,could you please email us your prescription to zeeglasses@126.com.thank you.
Angelique V Mallard Time:29/10/2020
Q: Can I get an update on my order please? ID# 2020101859090
A: Yes,I checked your order. PENSACOLA FL PROCESSING CENTER, Arrived at USPS Regional Facility -> Your item arrived at our USPS facility in PENSACOLA FL PROCESSING CENTER on October 28, 2020 at 9:34 am. The item is currently in transit to the destination.
chadd Time:23/10/2020
Q: Did you receive my payment I paid directly through PayPal... Per your request
A: Dear Chadd ,we have reply to you by email ,please kindly checked ,thank you so much.
chadd Time:09/10/2020
Q: I keep getting a error message when I try to place order
A: Dear Chadd,could you please email us the picture of error message,we will check it for you ,our email is zeeglasses@126.com .thank you so much.
chadd griffin Time:08/10/2020
Q: Can you deduct the 3 registration from my current order and then I will place the order
A: Dear Chadd,please check your order 2020100731863,we already reduce $3 for you ,thank you
chadd Time:06/10/2020
Q: Does each pair of glasses come with a plastic case or a cloth case
A: Dear Chadd，You could replace the order and add the another order ,then finish payment.Please do not worry ,we will refund the $3 to you right now.And yes ,each glasses have one plastic case and a cloth case,They are individually packaged
Amanda Young Time:03/10/2020
Q: I placed my order and then registered on your website and now cannot see my order I just placed. could you give me an order number please? thank you
A: Dear Amanda,Your order number is 2020100356456.you could check your order in "tracking order" ,but please log out your account first ,thank you .
chadd Time:26/09/2020
Q: I didn't get my 3 dollars off for registration..I am about to order for the first time how do I reset my account so that I get my $3 off
A: Dear Chadd ,we have reply you to your email ,please kindly checked ,thank you so much
Joyce Time:02/09/2020
Q: I want to order ZG21001. But, the app won’t let me add to cart without tinted lenses. I just want my prescription.
A: Dear Joyce,just now we have revised it ,please try again ,when you choosed the lenses color ,please click "no tint:,thank you so much.
Judy Time:02/09/2020
Q: I was wondering did they shipped my glasses off yet
A: Dear Judy,thank you so much for your order ,the glasses have been finished and will be sent out today ,later we will email you the tracking number,thank you
Lori Owen Time:30/07/2020
Q: How do I upload my photo to try on your glasses
A: Dear Lori,we are sorry that we have no "try On" function,but we will intention to add this in feature,thank you so much.
Dorothy Pierce Time:28/07/2020
Q: Hello! I ordered these glasses: No:ZG21001-pink Price:US$24.80 But, I would like them with clear lenses, not tinted. There was no option to choose clear glasses. Hoping you can do this (and refund me the tinting fee?) ORDER #2020072824793 Thanks in advance! ~Dorothy
A: Dear Dorothy ,thank you so much for your order ,we will do the clear lenses and have refund the tinted costing to your account ,please kindly checked ,thank you so much.
Carla Time:05/07/2020
Q: I would like a yellow progressive lens just like the one picture in these frames ZG20234-yellow How can I select this color
A: Dear Carla,when you choosing the lenses color ,please choose the "lenses primary color" ,when we process your glasses ,we will do it same as the picture show.thank you so much
Prescription Time:03/07/2020
Q: How Can I download my prescription to be correct for my gkasses
A: Dear milagros，after you choosed the frame ,please click selcet lenses ,and then you will fill in your prescription and save your prescription ,for more detail ,we will emai you ,please kindly check ,thank you so much.
Kathy L Holden Time:16/06/2020
Q: Are there any coupons I can use
A: Dear Kathy,Yes ,we have the coupons. 10$OFF on order amount $100(code:VKWmTh),$15 OFF on order amount $150(code:hBkvkG) and $20 OFF on order amount $200 (code:BkXzPI),thank you.
Brendalee Berrios Time:07/06/2020
Q: Hi how long take a order.
A: Dear Berrios,Your glasses are processing,as the lenses are customized ,so it will take some time,we will send out the parcel tomorrow and then we will email you the tracking number,thank you .
Shipping Time:28/05/2020
Q: I’m order is over 68(200) why is the shipping not coming off free?
A: Dear Alisha,we have checked it and have solved the problem ,could you please try it again.thank you so much
Vanessa Time:22/05/2020
Q: I emailed you yesterday about my order 2020040822048. Could you please give me some information on it. I ordered on 4/8/2020.
A: Dear Vanessa.we have send you email twice ,please kindly check ,if not received ,please check the spam box.thank you
Marilyn Provall Time:21/05/2020
Q: I would like to purchase glasses from you all, but I don't exactly know what my prescription. I placed numbers on the prescription page, but I'm not for certain (if) it's correct. I do have a spare pair of my current eyewear (glasses) that I would like to send and have the prescription from my current eyewear (glasses) put in to the frames that I chose (I don't know if you all can do that). Also I would like to have the (Frame) from my current eyewear (glasses)sent back,or you could email me the prescription from my current eyewear (glasses). Thank you, Marilyn Provall
A: Dear Marilyn Provall，yes, you could send us your current glasses so that we could get your correct prescription .for more details ,we have emailed you,please kindly checked,thank you so much.
Virginia Sanders Time:06/05/2020
Q: Where are my glasses??? I have been waiting a long time
A: Dear Virginia,we have emailed you ,please kindly check ,if you have any other question ,please kindly email us zeeglasses@126.com .we will reply you at the first time.thank you
Vanessa Time:04/05/2020
Q: My order tracking for order #ORDER No.: 2020040822048 has not moved since I received the shipping notice on April 15. Please give me some information on this order. Thank you.
A: Dear Vanessa，we have email you about your order ,please kindly checked ,thank you so much for your kindly understanding.
Ines Camacho Time:26/04/2020
Q: Q: Method of Payment-I tried to pay with my card for my order, and it declined my card, when there is sufficient funds to cover for my order.. I need help to complete my order. Thank you.
A: Dear Camacho,Just now we send you an Invoice ,please kindly check if you could finish the payment .Thank you . Coudld you please resubmit the order 2020042681449 and try to pay it again? Thank you for your patience and if you have any question ,please kindly tell me .Thank you. zeeglasses@126.com
Michelle Time:25/04/2020
Q: Hello, I need to change my shipping address. It looks like my order will be shipped to my billing address, which is not possible. Could someone help please. Thank you!
A: Dear Michelle ,yes ,please email us your correct address,we will change it for you. zeeglasses@126.com thank you .
rose Time:15/04/2020
Q: can you make glases with + 7.50 cylinder
A: Dear Rose ,yes ,we can make ,and it need to be customized.We will tell you more details by email .Thank you
Danetta McKnight Time:10/04/2020
Q: What is the delivery time on orders in the United States
A: Dear Denetta,the glasses made for 2~5days according to your prescription and the shipping time is 3~4 days by UPS and 15~25 days by USPS as current situation.
Julirt Time:27/03/2020
Q: I tried to place a order and it want process.
A: Dear Juliet,We have emailed you ,please kindly check and waiting for your reply,Thank you very much.
Paulie Time:24/03/2020
Q: Order says passed through facility on March 6th but there is no update
A: Dear Paulie,We have communicated with the shipping company ,As the coronavirus, the flight is fewer and needs to give priority to the transportation of medical and living supplies so that all express delivery were late.We are sorry for cause your troubles.We will keep track of your order at any time. Thank you so much for you kindly understanding.
Yolanda Roland Time:21/03/2020
Q: How long with it take for the two pair of glasses to arrive to my address?
A: Dear Yolanda,We have send out your glasses today and the tracking number have emailed you ,please kindly check,thank you.
Mel Time:20/03/2020
Q: hi i did not get what i ordered. i order 4 frames with clear non prescription. you sent me sunglasses. i need to get this fixed and what i paid for.
A: Dear Mel,we have emailed you ,please kindly check .If you would like nonprescription lenses,please click "select lens"and then choose "nonprescription",when you choosed "frame only"that is demo lens.please kindly note,if you still have any question ,please kindly contact with us,thank you.
Mary Wintters Time:03/03/2020
Q: I just placed an order but need you to ship to the following address: Mary Wintters 1816 Tile Factory Road Palestine, Texas 75803 Please update that as my delivery address. Thank you so much!
A: Dear Mary,Yes,we will shipped to this revised address,and also confirm with you that the phone number is correct?if need to change ,please kindly email us zeeglasses@126 com.Thank you so much
Linette Garcia Time:01/03/2020
Q: I wrote my email incorrect
A: Dear Linette,we have emailed you about this ,If you still have any question ,please kindly email us zeeglasses@126.com Thank you
Autumn Jones Time:25/02/2020
Q: Hello I was just checking on my order
A: Dear Autumn ,Thank you so much for choosing zeeglasses. As the lens are customized it will be some delay.Now the glasses is processing and will send to you the day after tomorrow.When we send out parcel ,we will email you the tracking details.Thank you for your understanding.
Marcia Time:30/01/2020
Q: The frames are correct but the lens are tinted and shouldn't be
A: Dear Marcia,Thanks for choosing Zeeglasses.Please kindly note the warn tips of every frame ,you will see :Demo lenses are included when choosing frame only.The tined lens are demo lenses ,thank you so much for your understanding.If you still have any question ,please kindly emails us zeeglasses@126.com
Jakitra Hadnott Time:19/01/2020
Q: I ordered a pair of glasses and once I received them they were too big and the frames is not a good look on me! Can I please return for another pair
A: Dear Jakitra,Sorry for late reply,could you please tell us which frame you want to change as you have bought two glasses .For prescription glasses the lens is customized ,it will not be useful.For only frame it could be return but the freight charge will be from you .Thank you so much for your understanding and for details we will email you .Than you for choosing Zeeglasses
Desiree L Bolden Time:06/01/2020
Q: Do you have bifocals, transition lens and how much with all with precsription
A: Dear Desiree L Bolden,Thanks for choosing Zeeglasses. Yes ,we have transition lens,please choose progressive lens and then you will see the different price of prescription,Thank you ,If you still have any question ,please feel free to contact with us zeeglasses@126.com。
Venissa higginbotha. Time:22/12/2019
Q: Why does the frame say " free 1.57 standard lens and then when i select the standard lens it says $14.95? Thats not free!
A: Dear Venissak,Thank you for choosing Zeeglasses. Please see below warm tips on our website. Free lenses is for 1.57 Mid-Index standard lenses SPH（0.00~-5.75），CYL（0.00~-2.00).If your prescription is out of this ,it will take more costing .Please kindly understanding. If you still have any question,please kindly contact with us.Thank you
Jessica Newman-Kegerise Time:21/12/2019
Q: Hello. I paid for my order using PayPal. When I submitted it an error screen came up. PayPal shows that the order was submitted and the money has already been taken from my PayPal account but your website states that it has not been paid for yet. Can you please correct this discrepancy and update the order so I can see tracking information?
A: Dear Jessica,Thanks for choosing Zeeglasses. We have emailed you and we have already solve this problem.Thank you and have a nice day!
Kindall Time:20/12/2019
Q: Shipping
A: Dear Kindall, This is Zeeglasses,If you have any question ,please email us zeeglasses@126.com .We will reply you at the first time.Thank you and have a nice day!
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